Privacy policy
1. Who We Are
Earth Dine is a trading name of Nexus Paper Packs Ltd (“we”, “our”, or “us”).
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller:
Nexus Paper Packs Ltd
Trading as Earth Dine
Sutton SM2 6EE
Email: info@earthdine.co.uk
2. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect the following information:
Personal Information
• Full name
• Billing address
• Delivery address
• Email address
• Company name (where applicable)
• Account login credentials
Order Information
• Products ordered
• Order history
• Delivery instructions
• Transaction details
Payment Information
Payments are processed securely through third-party payment providers including PayPal, Klarna, credit card processors, and debit card processors. We do not store full payment card details on our servers.
Technical Information
• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking technologies
3. How We Use Your Information
We use your personal information to:
• Create and manage customer accounts
• Process and fulfil orders
• Deliver products to customers
• Process payments
• Provide customer support
• Communicate regarding orders and deliveries
• Improve our website, products, and services
• Prevent fraud and maintain website security
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law or where consent has been provided
4. Lawful Basis for Processing
We process personal data under the following legal bases:
Contract
To process orders, deliver products, and manage your customer account.
Legal Obligation
To comply with tax, accounting, fraud prevention, and other legal requirements.
Legitimate Interests
To improve our services, secure our website, and manage our business operations.
Consent
For marketing emails and promotional communications where consent is required.
You may withdraw your marketing consent at any time.
5. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send:
• Product updates
• Promotions and special offers
• New product announcements
• Company news and updates
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
6. Sharing Your Information
We may share your personal information with:
• Payment providers such as PayPal and Klarna
• Credit and debit card payment processors
• Delivery and courier companies
• Website hosting providers
• IT service providers
• Accountants, legal advisers, and insurers
• Government authorities and regulators where required by law
We do not sell or rent your personal information to third parties.
7. International Transfers
Some of our service providers may process information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy.
Generally, we retain:
• Customer account information while your account remains active
• Order and financial records for up to six years to comply with legal and tax obligations
• Marketing preferences until you unsubscribe or request removal
9. Cookies
Our website uses cookies and similar technologies to:
• Enable website functionality
• Remember user preferences
• Analyse website traffic
• Improve user experience
• Support marketing activities
You can manage cookie preferences through your browser settings or our cookie consent banner.
10. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage method is completely secure.
11. Your Rights
Under UK data protection law, you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
14. Contact Us
Nexus Paper Packs Ltd
Trading as Earth Dine
Sutton SM2 6EE
Email: info@earthdine.co.uk
